Customer Service Coordinator (m/f/d)
Bad Schwartau, DE
At Hero, we value our people as the core of our success. As a global leader in natural and healthy food products, we foster an open, innovative work environment where employees are encouraged to make a real impact. Our values - Create Wow, Everyone Hero, Nourish Others, and Take Responsibility - reflect our commitment to nurturing talent and promoting a collaborative, inclusive culture. Joining Hero means becoming part of a mission-driven company that prioritizes sustainability, quality, and the well-being of both its employees and consumers.
We are looking for a
Customer Service Coordinator (m/f/d)
at our site in Bad Schwartau.
Fixed-term contract until November 2026
If you're a service-oriented team player with strong organizational skills and an eye for detail, who enjoys working in an international environment and wants to make a real difference – this opportunity might be perfect for you.
This is what you can expect
As Customer Service Coordinator in our Global Export department, you’ll play a key role in ensuring smooth processing and communication for our international customers. Your main responsibilities will include:
- Managing customer orders in SAP for our export business
- Monitoring sales planning, stock levels, prices, and conditions
- Scheduling shipments in collaboration with freight forwarders
- Creating invoices and credit notes
- Handling customer communication in English across the full order process
- Managing complaints and general customer inquiries
- Applying for export documents such as certificates of origin, veterinary certificates, and apostilles
- Maintaining master data (customers, prices)
- Acting as an important interface to logistics, customs, Hero sister companies, the export sales team, and external authorities
This is what you need to be successful in this role
- Commercial vocational training, University degree and/or relevant professional experiences
- Very good written and spoken English
- Confidence with MS Office applications
- Experience with SAP would be a plus (a strong willingness to learn a must)
- A strong sense of service orientation
- Strong communication and interpersonal skills.
- An independent and structured way of working
- Strong organizational and communication skills
- Ability to work in a highly dynamic environment
This is what we offer
- At our company, people come first: You are important.
- An honest, collaborative atmosphere and a positive outlook on the future shape our daily work
- A supportive and inclusive work environment is crucial to us
- We offer a competitive salary and benefits package
We are looking forward to hearing from you!
By the way, just be yourself during the application process, as this helps us see if we are a good fit. We embrace diversity and welcome all applicants: Regardless of where you come from, how old you are, which gender you identify with, what you believe in, and who you love.