Ready to shape the decisions that drive our business forward?

At Hero, our Customer Excellence & Demand Planning team sits at the heart of the business, connecting commercial ambition with operational excellence. As a Demand Planning Specialist, you will play a pivotal role in anticipating market needs, shaping forecasts, and helping our teams make smarter decisions that drive sustainable growth and exceptional customer satisfaction.

What you'll achieve

Shape Tomorrow's Demand

• You will analyze market trends, purchasing behaviors, sales performance, and economic factors to build accurate demand forecasts that support business success.

Connect Strategy with Execution

• You will partner with Sales, Marketing, and Sales Strategy teams to capture key market insights and translate them into reliable forecasting plans.

Drive Forecast Excellence

• You will monitor forecasting performance, identify deviations, and champion corrective actions that continuously improve forecast accuracy and business responsiveness.

Optimize Supply & Inventory

• You will collaborate closely with Supply teams to improve inventory management, reduce operational risks, and support cost-efficient production planning.

Champion Customer Satisfaction

• You will contribute to resolving service challenges alongside Customer Service and commercial teams, helping deliver an outstanding customer experience.

Lead Continuous Improvement

• You will identify opportunities to enhance processes, improve efficiency, and strengthen the way demand planning supports business growth.

Who you are

Data-Driven Decision Maker

• Bachelor's degree in Business Administration, Industrial Engineering, Statistics, or a related field.
• You thrive when working with data and enjoy transforming insights into practical business actions.  

Forecasting & Planning Professional

• You bring at least 2 years of experience in Demand Planning, Business Intelligence, or analytical/strategic commercial roles.
• Experience with forecasting software, ERP systems, or statistical tools is considered an advantage.

Excel Power User

• You are an expert Excel user who can confidently manage and interpret large datasets.
• Experience with Power BI is a strong plus.

Cross-Functional Team Player

• You are fluent in Spanish and have C1-level English proficiency, enabling you to communicate effectively across different teams and stakeholders.
• You are a true team player who enjoys collaborating with Sales, Marketing, Supply Chain, Customer Service and Finance to turn insights into business decisions and drive shared success.

Analytical Problem Solver

• You combine strong analytical thinking with a proactive mindset.
• You stay focused under pressure and consistently deliver high-quality results on time.

Growth & Improvement Champion

• You are collaborative, empathetic, and committed to continuous improvement.
• Previous experience within the food industry or FMCG environment is highly valued.

What We Offer

Your Growth & Wellbeing

• Work in a highly collaborative environment connecting Sales, Supply Chain, Logistics, Finance, and Customer Service teams.
• Opportunity to influence key business decisions through strategic demand planning and forecasting.
• Exposure to cross-functional projects that support professional growth and development.

The Essentials

• Fixed-term position with a real opportunity to grow with us. We are looking for someone who can make an impact from day one, with the possibility of transitioning into a long-term role based on business needs and performance.
• Hybrid work model and flexible schedule (with early finish on Fridays, also during summer months).
• Attractive Compensation & Benefits package.
• Strong values and a matrix organization where you can make a real difference.
• Great work environment and amazing people you'll be proud to work with.

Our Culture: How We Grow Together

• Create wow: We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus.
• Everyone Hero: We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork.
• Nourish others: We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity.
• Take responsibility: We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality.

Sound like you? Apply Now
 
Important: We only accept applications sent to the designated channels. Please be aware of job offer scrapers; we will not accept applications from other third parties.